Overview

At Exotic Informative, we strive to provide dependable, secure, and seamless transaction facilitation services. This Refund Policy explains when refunds may be approved, how refund requests should be submitted, and the responsibilities of users and merchants. We encourage all users to review this document carefully to understand their rights, limitations, and obligations related to refund requests processed through our system.

Applicability of This Policy

This policy applies to every user of Exotic Informative, including individuals, registered merchants, enterprises, and associated partners who utilize our transaction processing solutions. It covers payments completed through our platform using bank transfers, UPI-based payments, digital wallets, and other supported transaction modes. This policy does not govern the independent refund terms established by merchants offering their own goods or services through our platform.

Conditions for Refund Approval

Refunds may be considered only under the following circumstances:

• Repeated or incorrect transactions caused by system-related or processing issues.
• Payments that fail due to operational, technical, or banking-related disruptions.
• Excess amounts charged because of errors originating from merchant systems or our platform.
• Unauthorized transactions that are reported promptly and verified through internal investigation procedures.
• Payments submitted mistakenly due to inaccurate merchant details or platform malfunction.
• Order or service cancellations that fall within the refund or cancellation period defined by the respective merchant.

For merchant-related cases, refunds will be initiated only after the merchant confirms eligibility and submits an official refund request through our system.

Transactions Not Eligible for Refund

Refunds will not be issued for the following:

• Platform usage charges, service subscriptions, or onboarding fees paid to Exotic Informative.
• Charges for services already delivered, including verification, compliance checks, or account activation.
• Payments clearly stated as non-refundable at the time of transaction.
• Losses resulting from misuse, fraudulent actions, or violation of platform policies by the user.
• Claims raised after the timelines specified under applicable regulatory or network guidelines.
• Requests lacking sufficient proof or required supporting documentation.

Fees, Charges, and Deductions

Certain charges levied by Exotic Informative, including transaction handling fees, convenience charges, setup costs, and optional service fees, are not refundable unless a failure occurs due to platform-related issues. In merchant-related disputes, refund values may be adjusted to account for processing expenses already incurred.

Refund Request Procedure

To request a refund, users must complete the following steps:

• Contact our support team via email at support@exoticinformative.com or submit a request through the user dashboard.
• Share complete transaction details, including reference number, payment date, transaction amount, payment mode, and reason for the request.
• Provide supporting evidence such as screenshots, confirmation messages, or correspondence with the merchant.
• Respond promptly if additional verification or documentation is requested by our support team.

Refund Processing Timeline

After approval, refunds are generally initiated within 5 to 7 working days. The time taken for the refunded amount to appear in the user’s account depends on the respective bank, financial institution, or service provider and is outside our control. Notifications will be sent once the refund has been successfully initiated.
Delays may occur due to processing timelines followed by banks, intermediaries, or merchants.

Disputed Transactions and Reversals

If a user raises a dispute directly with their bank or issuing institution, a formal reversal or dispute resolution process may begin. Exotic Informative will coordinate with the merchant and may request documentation to support the claim. If the dispute is resolved in favor of the user, the transaction amount will be returned, and any applicable dispute-related fees may be charged to the merchant.

Taxes and Ancillary Charges

Refund of applicable taxes, including GST where relevant, will be processed only if permitted under prevailing tax laws. Administrative costs, operational charges, or third-party service fees may be deducted from the refunded amount when applicable, and such deductions will be clearly communicated at the time of confirmation.

Merchant Obligations

For transactions involving merchants, the decision to approve or decline a refund primarily lies with the merchant. Exotic Informative functions solely as a transaction facilitator and will process refunds only upon merchant authorization, except in cases involving verified technical failures or fraudulent activity. Merchants are required to maintain clear refund policies and cooperate fully during resolution processes.
Non-compliance may result in delayed settlements, account restrictions, or suspension of services.

Policy Updates

This Refund Policy may be revised periodically to align with regulatory updates, operational changes, or evolving industry standards. Any revisions will be published on this page with an updated “Last Updated” date. Continued use of our platform after such revisions indicates acceptance of the modified terms.

Support and Contact

For refund-related inquiries, assistance, or clarifications, please contact us at support@exoticinformative.com.